Hi there,
A quick note from the RoadEscapes development team:
We know RoadEscapes is a powerful tool, and even though we have worked really hard to make it easy to use, it comes with more complexity than your average, run-of-the-mill Web application.
We will be working over time to fill in the potholes and smooth over the expansion seams. We hope this FAQ helps. And if we missed something, please write and tell us.
Thank you,
The RoadEscapes Build Team
info@roadescapes.com
New Features! QUESTION: What is Adopt-A-Trip™? ANSWER: We have created some trips for you to save as your own! Think of them as shortcuts. You can find the links on our destination pages, and all you have to do is open the trip, change the dates, add your preferences, or even rearrange the items in the Trip Plan, plot the trip and save it. QUESTION: Why would I use an Airport Code instead of a city name? ANSWER: If you are flying to a city, just put in the airport code in Where, city box, click on search and this is the starting point of your journey planning. You directions start exactly where you do. Whether exploring a single city or driving from place to place, we have you covered. QUESTION: Where do I start? ANSWER: Welcome to RoadEscapes! One of the best things about this journey planning tool is that you can start anywhere you like. If you know where you want to go, try going to the Where tab and start adding destinations to your Trip Plan. Are you the methodical type? Go to the Starting Point tab and proceed with each tab until you are satisfied with your trip, then plot your itinerary on a map. Want some ideas? The What tab is for there for you to find hotels, restaurants, things to do, and if you have some dates in mind, the events that are going on. Don't forget to visit the Who and How tabs to give us some help in narrowing your search to only the things that you find interesting. QUESTION: I forgot my login, how can I find out what it is? ANSWER: If you didn’t save the email you received when you first created your profile, then keep reading. When you created your login, we asked for an email address. This is your login name. Remember now? Ok, if you can't remember which email address you used, our customer care center can retrieve your profile by using your name (or nickname if provided). You can reach them at (866) 359-7763. QUESTION: I forgot my password, now what do I do? ANSWER: On the sign in screen, click on "Forgot your password?" You will be asked to provide your email address, then select the verification question and provide the answer you used when creating your login. Click on submit and we will send you an email with a new password and you'll be back in the driver's seat in no time. QUESTION: What browsers should I use to view RoadEscapes.com? ANSWER:We recommend that you use Mozilla Firefox or Internet Explorer for the best results. QUESTION: How do I update my personal information? ANSWER: First login, then click on View Road Trip Profile at the top of the screen. To change your contact information, select the My Details link. The next screen will have 3 link options, Contact Info, Travel Preferences and Personal. Make any changes you wish, and remember to click on Update on each page to save your changes. QUESTION: What do you do with all of my personal information? ANSWER: We don't do a thing with your information. Without your permission, we wouldn't dream of using your information to contact, sell, or give your information to anyone else. It is here for you, so you can have ready access to information that makes life easier when using RoadEscapes.com. QUESTION: What is an eTwin? ANSWER: It is your electronic twin under certain traveling conditions. You might be a different traveler when you go on a business trip alone than when you travel with your family so you can store different preferences for each of your electronic personalities! QUESTION: Why should I fill out all of my preferences or create an eTwin? ANSWER: RoadEscapes.com wants you to be able to plan the best trip ever. The way we see it, the more you tell us about your preferences, the better we can decide what results you want to see. That way you aren't wasting time scrolling through stuff that doesn't suit you and the less time you waste on planning, the more time you have for road-cruising! QUESTION: How do I save my road trip? ANSWER: In order to save your road trip, you must first plot your itinerary by clicking on the Plot (or Re-Plot) Trip Itinerary button. RoadEscapes then plots your route on a map and displays your day-by-day Trip Itinerary with turn by turn directions. To save your road trip, simply click on the Save Road Trip button. Please note that if you have not logged in, you will be prompted to do so before your road trip can be saved. QUESTION: Can I make changes to my road trip after I have saved it? ANSWER: Yes, you're always in control of your trip! Log in and select View my Road Trips. My Road Trips tab will display a list of your saved trips. Select the road trip you want to change by clicking in the box next to it. Select the Edit/Open button, and your road trip will be displayed for you. At this point you are able to edit any portion of the trip the same way you created it, by clicking on the appropriate tabs such as When to change the dates, How to change your mode of transportation etc, and clicking on Update. You can also add more points of interest to your Trip Plan or change the order in which you want to visit them. When you are finished making your changes, remember to re-plot your trip, and save it. QUESTION: How can I get a copy of my road trip? I want to share it with my friends and family. ANSWER: You can email your saved road trip to yourself and to anyone else you like by clicking on the Email link below the Save Road Trip button. (There is no guarantee they won’t want to come with you!). You can also print a simple list of the items in your Trip Plan or a complete turn-by-turn route of your Trip Itinerary by clicking on the Print link below the Save Road Trip button on the Trip Itinerary Tab. QUESTION: I would like to share my Journals with friends and family, how can I do that? ANSWER: We would love for you to share your trips and journals. Get going by clicking on View My Road Trips, after logging in, and selecting the Journals tab. Pick the trip journal you want to share and click the Email button. Mom will be proud of you. QUESTION: Why should I archive a trip? ANSWER: You are going to love planning trips with RoadEscapes.com so much that your list might get a little long. This option allows you to archive the trips that you still want to save, but do not want to see in your active trip list. QUESTION: I see an Upload link next to Image while creating my eTwin, what is it for? ANSWER: As much as we love our eTwin icons, nothing beats a picture of you! You can customize your own eTwins by adding the picture of your choice. After you click on the Upload link, choose browse to select an image. This may take a minute or so, then presto there you are and now you can tell which eTwin to use just by the picture! Don't forget to click on Update and you are on the road to planning that trip. QUESTION: I have planned my route, but where are my hotel reservations? ANSWER: When you book a hotel into your road trip, it will be inserted into your trip and will be included when you print your Trip Plan along with the rest of the information you have selected such as points of interest, restaurants and attractions. You will also receive a confirmation email with all the information you need to check in, modify or cancel your reservation. QUESTION: How do I change or cancel my hotel reservation? ANSWER:
In the hotel confirmation email you will see the following information: If you need to cancel your reservation for whatever reason, please click here. For general reservation inquiries, please click here or call us at 1-800-874-1373 from the United States and Canada. Should you call from abroad, please dial toll free at 00-800-84469370 or call direct at 1-210-507-5995 and give promo code 16755 when calling. Following these instructions will have you where you need to be. **Please note that removing or changing a hotel entry in your Trip Plan will not have any effect on your actual reservation QUESTION: Where are my flight, car rental, and tickets or attraction reservations? ANSWER: When you book a flight, car rentals, tickets or attractions, Rcannot make them part of your Trip Plan at this time. You will still receive email confirmations and need to keep these as proof of your reservation or purchase along with the instructions they include for making modifications or cancellations. QUESTION: How do I change or cancel my airline reservation? ANSWER: You can call our customer care center at (877) 657-4874 or international 011-210-507-6512. QUESTION: How do I change or cancel my car rental reservation? ANSWER: You can call our customer care center at (877) 657-4874 or international 011-210-507-6512. QUESTION: What are Trip Ideas? Isn't that what I'm doing here? ANSWER: Trip Ideas is your glove compartment for this trip, things you don't need mapped but want to have handy in case you have time to take advantage of them. Don't forget to also have handy the flashlight and tire pressure gauge. QUESTION: Do you have any information on the city I'm going to? ANSWER: You ask and the RoadEscapes delivers! Close to 100 of the top destination cities have details about history, restaurants, nightlife, and things to do. All you have to do is click on the city name in the results list. You'll find more information than you can read at the next stoplight. We also have destination pages available for some top cities and you will find those links next to the large map. QUESTION: I'm at a roadblock, what are the phone numbers? ANSWER: RoadEscapes.com navigation or questions: (866) 359-7763 Tickets and Attractions: (800) 319-3841 Hotel Reservation (promo code 10016755): (866) 270-2849 Air Reservations: (877) 657-4874 |
